Returns & Exchanges
At Queen Cosmetics, we want you to feel like royalty with every purchase; if your selection doesn't meet your expectations, you can return or exchange unopened products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Safely pack your unused products in their original packaging to ensure they are protected during transit to our warehouse.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing